Taken from Councillor Gareth Davies Blog
A further barrier to the delivery of incremental improvement in customer satisfaction and BVPI’s are the significant external challenges facing Streetcare. It does not make sense that our most significant external customer, Northumberland County Council, is unable to provide us with either budgets or a service level agreement six months into the financial year. Any targeting of service delivery for the next year must reflect the facts of our circumstances – NCC is proving increasingly unrealistic in its operations and its refusal to co-operate with both the council and the officers of Streetcare
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