OVERALL SATISFACTION FALLS AT NCC TO 46% A DECLINE OF 3.97 PERCENTAGE POINTS SINCE 2003-04*

It should be noted that whilst the Council failed to achieve its targets for Overall Satisfaction and Complaints Handling the same survey tells us that satisfaction with the County Council’s services has improved:

BV90 Satisfaction with Household waste recovery centres

90% an improvement of 8.84 percentage points since 2003-04
BV 103 Satisfaction with transport information
52% an improvement of 7.71 percentage points since 2003-04

BV 104 Satisfaction with Bus Services -
57% an improvement of 7.09 percentage points since 2003-04

119b Satisfaction with Libraries
72% an improvement of 11 percentage points since 2003-04


7.7.8 Summary of Performance against FoE

· Household waste recycling targets were exceeded - 21.1% against a target of 20%
· Major planning applications carried out in 13 weeks has improved from 59.26% in March 2005 to 73.33% at December 07 (against a target of 60%)
· Freedom of Information enquiries completed within time scale (20 days) - direction of travel continues to improve, up from 75.41% in quarter one to 84.5% in quarter three; however this is still outside the targeted figure of 100%
·
Overall Satisfaction with the Council fell to 46% - a decline of 3.97 percentage points since 2003-04*

Overall Satisfaction with Complaint handling rose to 32% - an improvement of 4.56 percentage points since 2003-04**

*Nationally overall satisfaction rates with Top Tier and County Councils have fallen
**Nationally complainants satisfied with the handling of their complaints has improved by
1 percentage point since 2003-04 to 32%.